Was very very disappointed and infact angry this morning, I took my friends elderly mother down to get her flu jab at 9.20, as on her appointment slip, couldn't get her signed in so waited in a queue to speak with the receptionist and got her signed in there, took a seat in the waiting room which was really quite busy I must admit. Folk coming and going, being called for by doctors and nurses, folk that came in after us being taken and we were still sitting there, I put up with this until about 9.50 and then we t to the receptionist and said that we were still waiting, the very nice receptionist looked and said yeah I have marked her as arrived, then she said oh but her appointment was at 9.05 so they will have thought she was late and u only get 10 minutes then u are classed as a missed appointment, I then produced the slip that my friends mum got with the time of 9.20 on it, which she then said I will go and have a word with them and see what is going on, she came back a wee while later to say that my friends mum had been shouted for twice, which in this case is not true as I was sitting there with her and no way was she shouted for, and she would have to rebook an appointment, which we did but I think it's awful that something like this has happened to one of ur elderly patients, who depends on a lift down to her appointments, and for her to be told that she had been called for twice is despicable, maybe she had been called but if so it had been before her appointment time, yes the one that she had the slip for, for 9.20. At 87 years old it was a bit of an ordeal for her and would be fair to say for me to. Would like to hear an answer to this one please.
Unfortunately they've messed up my prescription numerous times. They insist on reviewing medication but its fault at there end .
Good if you can get an appointment. The waiting list is pretty big though...
Getting an appointment can be hard at times. But never really had a problem if i am having a serious issue
Trying to get an appointment is nigh on impossible. Even if you phone bang on opening time at 8.30am you find yourself 13th in the que. I've called and worked my way down to 1st in the que and been kept on hold for 10 minutes which is crazy. I had a sick toddler and couldn't physically get through to speak to anybody until the afternoon which is really unacceptable. Receptionists (bar a couple of them) are quite nippy when you you call too. Going to change surgeries.
Ellon Medical Group is a UK Doctor based in Ellon, Scotland. Ellon Medical Group is located at Schoolhill Rd, Ellon AB41 9JH, UK.
Please contact with Ellon Medical Group using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ellon Medical Group opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Doctor in Ellon
You Might Also Consider